Refund policy
Thank you for shopping with Zenvoras. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Business Information
Website: https://zenvorasmart.co.in/
Business Name: The Freak Store
GSTIN: 07NUPPS0990P1Z8
Registered Address:
Baranwal Dental Clinic, GROUND FLOOR, 7/164, Block 7,
Maharishi Balmiki Marg, Khichripur, New Delhi, East Delhi,
Delhi – 110091, India
2. Return Eligibility
A return request may be accepted under the following circumstances:
- The product was received damaged during transit.
- The product has a manufacturing defect.
- The product delivered is incorrect or significantly different from the description on the Website.
To qualify for a return, the product must:
- Be reported within 7 days of the delivery date.
- Be unused, unworn, and in its original condition.
- Include the original packaging, labels, manuals, and accessories.
- Be accompanied by a valid order confirmation or proof of purchase.
3. Products Not Eligible for Return
Unless damaged, defective, or incorrectly delivered, the following items are generally not eligible for return:
- Personal care and hygiene products.
- Products that have been used, altered, or damaged by the customer.
- Products returned without original packaging, accessories, or labels.
- Products marked as "Non-Returnable" on the product page.
- Gift cards, promotional items, or complimentary products.
4. How to Request a Return
To initiate a return, please contact our customer support with the following information:
- Order Number
- Customer Name
- Registered Mobile Number
- Reason for the return request
- Clear photographs or videos showing the issue (where applicable)
Our support team will review your request and provide further instructions.
5. Return Verification & Approval
Each return request is reviewed individually.
We reserve the right to:
- Approve or reject a return request.
- Request additional information, photographs, or videos.
- Decline requests that do not meet the conditions outlined in this policy.
6. Reverse Pickup
Where reverse pickup service is available, we will arrange collection through our logistics partner.
If reverse pickup is unavailable at your location, you may be asked to send the product to the return address provided by our customer support team.
7. Product Inspection
Once the returned product is received, it will be inspected to verify:
- Product condition.
- Original packaging.
- Included accessories and components.
- The reported issue.
Inspection generally takes 2–5 business days after the product reaches our facility.
8. Refund Process
Once the returned product passes inspection and the return is approved, the refund process will begin.
Refunds are generally processed within 7–10 business days, subject to your bank or payment service provider's processing timelines.
9. Refund Method
Refunds will normally be issued through the original payment method used during the purchase.
For Cash on Delivery (COD) orders, refunds may be processed through:
- Bank Transfer
- UPI
- Any other method approved by our customer support team
Customers may be required to provide valid bank account or UPI details for COD refunds.
10. Replacement / Exchange
If you receive:
- A damaged product
- A defective product
- An incorrect product
we may offer a replacement instead of a refund, subject to product availability.
If a replacement is unavailable, a full eligible refund will be processed.
11. Cancellation After Shipment
Orders generally cannot be cancelled after they have been shipped.
Refusal to accept delivery without a valid reason may affect eligibility for future Cash on Delivery (COD) orders.
12. Estimated Refund Timeline
Typical refund timelines are as follows:
- UPI / Debit Card / Credit Card: 5–10 business days
- Net Banking: 5–10 business days
- Cash on Delivery (COD): 7–10 business days after receiving valid bank or UPI details
Actual timelines may vary depending on your bank or payment provider.
13. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
Please include:
- Clear photographs of the product.
- Images of the outer packaging.
- Your order number and purchase details.
Failure to report the issue within this period may affect your eligibility for a return, replacement, or refund.
14. Delivery Refusal
Repeated refusal of Cash on Delivery (COD) orders without a valid reason may result in restrictions or removal of the COD payment option for future purchases.
15. Return Shipping Charges
If the return is due to our error, including:
- Damaged product
- Manufacturing defect
- Wrong product delivered
the return shipping costs will generally be borne by us.
For returns requested for reasons not covered under this policy, return shipping charges may be the responsibility of the customer.
16. Limitation of Liability
Zenvoras and The Freak Store shall not be liable for delays in refund processing caused by:
- Banks
- Payment gateways
- Courier partners
- Natural disasters
- Government restrictions
- Technical failures or circumstances beyond our reasonable control
17. Changes to this Policy
We reserve the right to update or modify this Return & Refund Policy at any time.
The latest version will always be available on this page with the updated Effective Date.
Continued use of the Website after changes constitutes acceptance of the revised policy.
18. Contact Us
For any questions regarding returns, replacements, or refunds, please contact us:
Website: https://zenvorasmart.co.in/
Business Name: The Freak Store
Email: support@zenvorasmart.co.in
Registered Address:
Baranwal Dental Clinic, GROUND FLOOR, 7/164, Block 7,
Maharishi Balmiki Marg, Khichripur, New Delhi, East Delhi,
Delhi – 110091, India
GSTIN: 07NUPPS0990P1Z8