Terms of service

Welcome to Zenvoras ("Website", "we", "our", or "us"). By visiting, browsing, or using https://zenvorasmart.co.in/, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our Website.

1. Business Information

Zenvoras is an online shopping platform offering a variety of consumer products.

The website management, online promotion, and digital marketing activities are handled by The Freak Store.

Business Name: The Freak Store

Website: https://zenvorasmart.co.in/

GSTIN: 07NUPPS0990P1Z8

Registered Address:

Baranwal Dental Clinic, GROUND FLOOR, 7/164, Block 7,
Maharishi Balmiki Marg, Khichripur, New Delhi, East Delhi,
Delhi – 110091, India

2. Agreement to Terms

By accessing our Website, purchasing any product, or using any service provided through the Website, you agree to these Terms & Conditions together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Cancellation Policy.

3. User Eligibility

To purchase products from our Website, you must:

Be at least 18 years of age; or
Use the Website under the supervision of a parent or legal guardian.

You agree that all information provided by you is accurate, complete, and up to date.

4. Product Information

We strive to display accurate product information, including descriptions, specifications, pricing, and images.

However:

Product colours may vary depending on your device or screen settings.
Product packaging or branding may change due to manufacturer updates.
Minor variations may exist between the product images displayed and the product delivered.

5. Product Pricing

All prices displayed on the Website are in Indian Rupees (INR).
Prices, promotions, and discounts may change without prior notice.
Applicable taxes and shipping charges will be added where required.
We reserve the right to correct any pricing or typographical errors.

6. Order Confirmation

Placing an order does not constitute acceptance of the order.

We reserve the right to accept, reject, or cancel any order for reasons including but not limited to:

Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Delivery restrictions
Incomplete or inaccurate customer details

7. Payment Methods

We accept payment through the methods made available during checkout, which may include:

Cash on Delivery (COD)
UPI
Debit Cards
Credit Cards
Net Banking
Digital Wallets

Orders are processed after successful payment confirmation or COD verification.

8. Cash on Delivery (COD)

COD is available only for eligible products, serviceable locations, and qualifying orders.

We reserve the right to disable COD for:

High-risk delivery locations
High-value orders
Customers with repeated order refusals or unsuccessful deliveries

9. Shipping & Delivery

Orders are processed within our standard processing timeline.

Delivery is carried out through trusted logistics and courier partners.

Delivery times may vary based on:

Delivery location
Courier partner availability
Product availability
Weather conditions
Public holidays
Other circumstances beyond our reasonable control

Estimated delivery dates are indicative only and are not guaranteed.

10. Order Tracking

Customers may receive order status updates through email, SMS, or WhatsApp where applicable.

Tracking details will be shared once the shipment has been dispatched and made available by the courier partner.

11. Return Policy

Eligible products may be returned in accordance with our Return & Refund Policy.

Returned products must:

Be unused and in their original condition.
Include original packaging, tags, manuals, and accessories.
Meet the applicable return eligibility criteria.

Products damaged due to misuse, negligence, or improper handling by the customer are not eligible for return.

12. Refund Policy

Approved refunds will be processed in accordance with our Refund Policy.

Refund timelines may vary depending on:

Original payment method
Banking partner processing time
Payment gateway processing time

For Cash on Delivery orders, customers may be required to provide valid bank account details for processing refunds.

13. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, cancellation may no longer be possible.

Any eligible refund will be processed according to our Refund Policy.

14. Customer Responsibilities

Customers agree to:

Provide accurate personal and delivery information.
Ensure the shipping address is complete and correct.
Accept delivery of confirmed orders.
Use the Website only for lawful purposes.
Refrain from misusing or interfering with the Website or its services.

15. Restricted Activities

Users must not:

Attempt unauthorised access to the Website or its systems.
Upload viruses, malware, or other harmful software.
Use bots, scripts, or automated tools without permission.
Copy, reproduce, or distribute Website content without written consent.
Engage in fraudulent, deceptive, or illegal activities.
Provide false or misleading identity information.

Violation of these Terms may result in suspension or permanent termination of access.

16. Intellectual Property Rights

All content available on the Website, including but not limited to:

Logos
Website design
Images
Graphics
Product descriptions
Text
Layout
Software and other content

is the property of Zenvoras, The Freak Store, or their respective licensors and is protected under applicable intellectual property laws. Unauthorised use is strictly prohibited.

17. Third-Party Services

Our Website may rely on third-party providers, including:

Payment gateways
Courier and logistics partners
Analytics providers
Cloud hosting providers
Technical service providers

We are not responsible for interruptions, delays, or issues arising solely from third-party services beyond our reasonable control.

18. Limitation of Liability

To the fullest extent permitted under applicable law, Zenvoras and The Freak Store shall not be liable for:

Indirect or consequential losses
Loss of profits or business opportunities
Data loss
Delivery delays caused by courier partners
Temporary Website downtime
Service interruptions beyond our reasonable control

19. Disclaimer

While we make reasonable efforts to maintain accurate and updated information, we do not guarantee:

Continuous Website availability
Error-free operation
Uninterrupted services
Availability of every listed product

All products are offered subject to stock availability.

20. Privacy

The collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using our Website, you consent to the practices described in our Privacy Policy.

21. Force Majeure

We shall not be liable for any delay or failure in performing our obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Government actions or restrictions
Internet or communication failures
Pandemics or public health emergencies
Courier disruptions
Labour strikes
War, terrorism, or civil unrest

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of the Website shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, Delhi.

23. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time.

Any updates will be published on this page along with the revised Effective Date.

Your continued use of the Website after any changes constitutes your acceptance of the updated Terms.

24. Contact Details

For any questions or concerns regarding these Terms & Conditions, please contact us:

Business Name: The Freak Store

Website: https://zenvorasmart.co.in/

Email: support@zenvorasmart.co.in

Registered Address:

Baranwal Dental Clinic, GROUND FLOOR, 7/164, Block 7,
Maharishi Balmiki Marg, Khichripur, New Delhi, East Delhi,
Delhi – 110091, India

GSTIN: 07NUPPS0990P1Z8