Shipping policy

Thank you for choosing Zenvoras. This Shipping Policy explains how we process, ship, and deliver products purchased through https://zenvorasmart.co.in/.

By placing an order on our Website, you agree to the terms of this Shipping Policy.

1. Business Information

Business Name: The Freak Store

Website: https://zenvorasmart.co.in/

GSTIN: 07NUPPS0990P1Z8

Registered Address:

Baranwal Dental Clinic, GROUND FLOOR, 7/164, Block 7,
Maharishi Balmiki Marg, Khichripur, New Delhi, East Delhi,
Delhi – 110091, India

2. Order Processing Time

After receiving your order, we verify the order details before dispatch.

  • Orders are generally processed within 1–3 business days after successful confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festivals, promotional events, or periods of high order volume, processing times may be extended.

3. Order Confirmation

Once your order is successfully placed, you may receive confirmation via:

  • Email
  • SMS
  • Phone Call
  • WhatsApp (where available)

Customers are responsible for providing accurate:

  • Full Name
  • Delivery Address
  • Mobile Number
  • Email Address

Incorrect information may lead to delays or failed deliveries.

4. Shipping & Delivery

Zenvoras delivers products to most serviceable locations across India.

Orders are packed and shipped through our trusted logistics and courier partners.

Estimated delivery time is generally 3–10 business days, depending on:

  • Delivery location
  • Courier partner availability
  • Product availability
  • Operational conditions
  • Weather and unforeseen circumstances

Delivery timelines are estimates only and are not guaranteed.

5. Cash on Delivery (COD)

Cash on Delivery (COD) is available only for eligible products and serviceable locations.

We reserve the right to disable COD for:

  • Certain PIN codes or delivery areas
  • High-value orders
  • Customers with repeated order refusals or cancellations
  • Locations where courier partners do not support COD

6. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment.

We may also offer:

  • Free shipping on selected products
  • Promotional shipping offers from time to time

Shipping charges and promotional offers may change without prior notice.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning a shipment.

Customers are requested to remain available during the expected delivery period.

If delivery cannot be completed after repeated attempts due to customer unavailability, the order may be cancelled or returned to us.

8. Order Tracking

Once your order has been dispatched, tracking details will be shared whenever available.

Customers may also contact our support team for updates regarding their shipment status.

9. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Transportation disruptions
  • Courier service delays
  • Deliveries to remote or difficult-to-reach locations

We appreciate your patience and understanding in such situations.

10. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

Zenvoras shall not be responsible for delays or failed deliveries caused by incorrect information such as:

  • Incorrect recipient name
  • Wrong address
  • Invalid mobile number
  • Incorrect PIN code

If a shipment is returned because of incorrect customer information, additional shipping charges may apply for re-dispatch.

11. Undelivered Orders

Orders may be returned to us if:

  • The customer is unavailable during delivery attempts.
  • The shipping address is incorrect or incomplete.
  • Delivery is refused without a valid reason.
  • The courier partner is unable to complete delivery.

Returned orders may be cancelled or re-dispatched after confirmation with the customer. Additional shipping charges may apply where applicable.

12. Damaged Shipment

If your package appears damaged upon delivery, we recommend that you:

  • Refuse delivery if the damage is clearly visible.
  • Take clear photographs of the package.
  • Notify our customer support team within 48 hours of delivery.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

13. Multiple Product Shipments

If your order contains multiple products, items may be shipped separately due to:

  • Stock availability
  • Warehouse locations
  • Shipping arrangements

Separate tracking details may be provided where applicable.

14. Delivery Limitations

Some remote, restricted, or difficult-to-access locations may require additional delivery time.

Certain products may not be available for delivery to every region within India.

15. Force Majeure

We shall not be liable for delays or failure to deliver caused by events beyond our reasonable control, including but not limited to:

  • Floods
  • Earthquakes
  • Fire
  • Pandemics
  • Government regulations
  • Labour strikes
  • Civil unrest
  • Transportation failures
  • Internet or communication disruptions

16. Customer Responsibilities

Customers agree to:

  • Provide complete and accurate delivery details.
  • Respond to courier communications when necessary.
  • Be available to receive deliveries.
  • Inspect the package upon delivery.
  • Report any delivery-related issues within a reasonable time.

17. International Shipping

Currently, Zenvoras ships only within India, unless international shipping is specifically offered on the Website.

18. Changes to this Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

The latest version will always be available on this page with the updated Effective Date.

Continued use of the Website following any changes constitutes acceptance of the revised policy.

19. Contact Us

For any questions regarding shipping or delivery, please contact us:

Website: https://zenvorasmart.co.in/

Business Name: The Freak Store

Email: support@zenvorasmart.co.in

Registered Address:

Baranwal Dental Clinic, GROUND FLOOR, 7/164, Block 7,
Maharishi Balmiki Marg, Khichripur, New Delhi, East Delhi,
Delhi – 110091, India

GSTIN: 07NUPPS0990P1Z8